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Hand-finished to order in our Bath Studio. Allow 2-3 days before dispatch. Next Day delivery available (Mon-Thur).

  • Got a Question?

    If your question is not answered in our FAQ below please contact us. If you have an order number, please let us know in your email to us as this will help us deal with your query more quickly and effectively.

Orders and Payment

Once you’ve completed your purchase, we will send you an Order Confirmation email which is automatically generated from our system. Please check your junk mail or spam folders if you can’t find it.

If you haven’t received it within a few hours and you can’t find it in your junk/spam folders please contact us on customerservices@decadorn.com and we can re-send it to you.

You may be able to cancel or amend your order if it hasn’t been processed or dispatched. Please contact customerservices@decadorn.com with your order number.

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay and Apple Pay.

We also offer Buy Now, Pay Later with Klarna. Find out more about paying with Klarna here.

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. T&Cs and late fees apply.

Our store is hosted by Shopify which offers level 1 (the highest level) PCI DSS (Payment Card Industry Data Security Standard) compliance.

This means that all credit/debit card details you enter into our site are completely secure and protected. The Decadorn team never sees or stores your financial information.

To redeem a promotion code, add the code to the ‘Gift card/discount code’ box at checkout. To do so, you must proceed through full checkout - not an express checkout option.

Promotional codes are not valid on sale items, no waste items, gift wrap, gift vouchers or postage costs.

Only one discount code is redeemable per transaction. Multiple codes cannot be used at the same time.

Please email us at customerservices@decadorn.comwith your promotional code and our team can advise.

No. We are currently an online-only store and do not have any physical stores.

If you have any questions about your order please contact our customer care team at customerservices@decadorn.com quoting your order number. They will respond to your email within 48 hours Monday-Friday.

If you have a query about your order it’s always best to email us at customerservices@dcecadorn.com rather than message us on Instagram.

We are a small team and respond to emails during the hours of 9-5pm Monday-Friday. It can take us up to 48 hours to respond to queries during busy periods but rest assured one of our team will get back to you as soon as they can. We thank you for your patience.

Shipping

Items are dispatched as soon as possible, usually within 4-5 days of order. At busy times our make and ship times may be longer. We always communicate current make times on our website header.

If you require an urgent delivery please select Special Delivery at checkout.

Pre-order items are clearly marked with the estimated delivery date. These items are not currently in stock but will be reserved for you once the order is placed. All orders that contain a 'pre-order' item will be shipped together once all items are in stock.

We have two postage options:

Royal Mail 48hr Tracked at £3.95. Please allow a 4-5 day make time before dispatch. No signature is required and your order will be posted through your letterbox.

Special Delivery at £7.95. Order before noon Monday-Thursday and your order will be made and dispatched to arrive the next day. If you select this option on Friday, Saturday or Sunday your order will be made and dispatched on the Monday for arrival on Tuesday. Someone must be in to sign for and receive this delivery, otherwise, a calling card will be pushed through your letterbox to rearrange delivery.

 

We ship to Northern Ireland as per our UK postage methods and rates.

At present we do not ship to the Republic of Ireland.

At present we do not ship to Europe.

Yes, we do ship to many countries outside of the UK and Europe. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection. If it is, once selected you will see the associated shipping costs. We send all items by 'international signed for' delivery.

When your order has been dispatched you will receive a dispatch email. You can track your order by referring to your tracking details in this email.

All items shipped by Royal Mail 48hr Tracked delivery do not need to be signed for. These will be posted through your letterbox.

If you selected Special Signed for Delivery at checkout someone must be in to sign for and receive this delivery, otherwise, a calling card will be pushed through your letterbox to rearrange delivery.

Very occasionally, for reasons beyond our control, post can be delayed or lost in transit. If you think your order may be delayed or lost, we will do all we can to help. Please contact us on customerservices@decadorn.com with your order number if you have not received your parcel within 10 days of dispatch in the UK or 2 weeks for the rest of the world.

Custom Orders and Gifting

Gift wrapping is available for £3.50 (per item). When ordering each product you will be asked if you would like to add gift wrap. This includes beautiful printed wrapping paper, a ribbon and a gift tag. You can also add a personalised note which we will handwrite for you.

If you are ordering multiple items and would like each gift wrapped you must select and pay for gift wrap for each item separately.

If gift wrap and the gift wrap charge is removed at checkout your item will not be gift wrapped.

To purchase a gift voucher please see our Gift Vouchers page. Gift vouchers are available to buy in amounts of £25, £50, £100 and £200. The gift voucher will be emailed to you. Physical gift cards are not currently available.

To redeem a gift voucher, simply enter the gift code in your gift voucher email in the ‘Gift card/discount code’ box at checkout.

Please note that our gift vouchers are valid for 6 months from purchase.

We offer many bespoke items on our website through our ‘Create Your Own’ and 'Add Ons' sections.

However, if you still can’t find what you are looking for, please email us at customerservices@decadorn.com to discuss a custom request. We can’t make any guarantees, but we will be happy to discuss your idea with you and help fulfil this if we can.

Please note that all Create Your Own items, Add on Items that are made up to your requirements and bespoke requests are non refundable.

Returns

We hope that you are delighted with your jewellery, however, if you are not we will happily organise a refund or exchange for you, providing that you notify us within 14 days of purchase and the item is unused, in the same condition that you received it and in the original packaging.

After notifying us of your return you then have 14 days to return the items to us so that we can process your exchange/refund.

We do not accept returns on bespoke products, Create Your Own Items, Add Ons that have been combined to your request or sale items unless faulty.

We do not take responsibility for or replace any jewellery that has clearly not been cared for appropriately as per the recommendations in our care guide.

All of our items udergo a rigorous quality check before they are dispatched but there may be rare occasions where a fault is missed, or an item becomes damaged in transit. If you receive a faulty or damaged item, this is covered by our 6-month warranty.

Please email us on customerservices@decadorn.com with your order number and a photo of the item to organise a return and replacement.

Please do not attempt to repair an item yourself as this will void your warranty.

The following items are non-cancellable, non-refundable and non-exchangeable:

  • Personalised items that are custom made and/or ordered with your choice of name, message or another customised aspect that makes the item unique to your requirements and therefore cannot be re-sold. This includes all 'Create Your Own' products and 'Add On' stones, chains and charms that are combined to your specific request.
  • For hygiene reasons, we are unable to accept returns on earrings (unless faulty).
  • Sale items (unless faulty) are non refundable but can be exchanged.

If you purchased a Decadorn item from one of our independent stockists, you must return the item to them directly - we cannot accept returns on items that have not been purchased directly through our website.

While we appreciate that sometimes an item is just not right and you will want to return it, we do want to note that we are an independent business and hand-finish all items to order in our studio (we do not dispatch ready made items from a warehouse).

We therefore discourage purchasing lots of items with the intention of only keeping one or two. Unfortunately, if too many people did this we would not be able to continue operating.

If you require any help in choosing items to meet your needs our customer care team would be happy to help - they can be contacted on customerservices@decadorn.com.

All of our orders are individually handled by one of our team members in our Bath Studio and it is rare that an incorrect order is sent.

But, if this does happen please let us know within 14 days from the date of purchase and we can organise for the item to be returned and the correct item to be sent. The item must be unused, in the same condition that you received it and in the original packaging. Please email customerservices@decadorn.com to organise this.

To begin the return/exchange process please email customerservices@decadorn.com with the following information:

  • Your name
  • Your order number
  • Your reason for wanting a return/exchange
  • A photo of the item if returning due damage or a fault
  • Whether you want a return or an exchange, and if an exchange - what product you’d like instead.

If you are returning the item because you have changed your mind, you will be responsible for paying for the postage costs for returning the item. Shipping costs are non-refundable. Please use a trackable method (such as Royal Mail recorded delivery) to ensure safe delivery to our studio. We cannot be held responsible for returns that are lost in transit.

If you are returning the item because it is damaged, faulty or the incorrect item was sent, Decadorn will cover all of the associated return shipping costs and will provide instructions on what you need to do.

Once your return is received back with us and inspected, we will send you an email to notify you that we have received your returned item and what will happen next.

We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during busy times of year. All refunds will be credited to the original credit card. Please note that if a refund/exchange is due to change of mind, shipping costs are not refundable.

Product Sizing

Yes. Please see our chain guide for details on our chains and necklace lengths.

If you need any further help please contact our customer care team on customerservices@decadorn.com.

Materials

At Decadorn we strive for long-lasting jewellery but we are sensitive to the affordability of our pieces, so we use either sterling Silver, Gold plating or Gold fill to balance longevity with affordability. Many of our pieces also contain semi-precious gemstones and/or Pearls.

For full details on our materials please see our materials and care guide.

All of our gold chains are plated with a thick layer of 18ct gold over a brass base. They are plated with a gold thickness of 1/4 microns, making our chains strong and durable.

We use gold fill for our earring fittings.

Our gold charms are 18ct gold plated over sterling silver.

For full details please see our materials and care guide.

Warranty and Care

Our items come with a 6-month warranty as standard. This covers manufacturing faults – loose posts on earrings and clasps on chains. In these instances, we can repair or replace the item.

The 6-month warranty is void if damage is caused by customer mis-use and the item has clearly not been cared for appropriately. This includes damage caused by inappropriate storage, perfumes, chemicals, water, heat exposure and general wear and tear. Tarnishing or discolouration are not faults but natural reactions that are sped up through inappropriate care.

Please do not attempt to repair an item yourself as this will void your warranty.

Our Care Guide and Care Cards provide information on how best to care for and store your treasures to keep them looking their best.

Any damage to any items that exceed 6-months cannot be replaced or repaired.

Unfortunately, our warranty does not cover the loss or theft of any pieces. We would advise you to contact your home, contents or travel insurance company to make a claim with them directly. We are happy to provide any proof of purchase information that you may need - this can be requested by contacting customerservices@decadorn.com.

Sterling Silver, Gold-plated and Gold-fill jewellery can oxidise when exposed to air, humidity, sweat, perfume, cosmetics or other chemicals and is therefore prone to tarnishing over time. Plating will also wear off with regular use over time and gemstones and pearls can fade or discolour if mistreated. However, if cared for and stored appropriately your jewellery will last longer without tarnishing or discolouring.

We want you to be able to wear and enjoy your Decadorn treasures every day for many years to come. Please read our Care Guide for full details on how we recommend you store and care for your pieces to ensure their longevity and keep them looking their best.

Sterling Silver, Gold-plated and Gold-fill jewellery can oxidise when exposed to air, humidity, sweat, perfume, cosmetics or other chemicals and is therefore prone to tarnishing over time. To keep your jewellery looking its best please follow the instruction in our Care Guide.

If stored inappropriately necklace chains can become easily tangled. To help prevent your necklaces from getting tangled, fasten the chains before storing them and, where possible, store them individually and not alongside other chains. We cannot take responsibility for any chains that become tangled.

This depends on how long ago the earrings were purchased and whether we still have the stone and findings in stock. To see if we can help please contact our customer care team on customerservices@decadorn.comwith details of the earrings.

If cared for correctly, the plating on your jewellery should last for many years. Unfortunately it will wear faster through mis-use and contact with direct sunlight, chemicals and water.

if you have any concerns about the plating on your items and would like to discuss this further please contact customerservices@decadorn.com with your order number and a photo of the item.

 

Sustainability

We love our wild, wonderful, natural planet and we want to make sure it’s here to stay. We’re committed to treading lightly on the earth - fewer resources, responsible working practices, less impact. We’re not perfect, but we’re constantly taking steps to improve our impact on the planet and the people who inhabit it.

You can find out more on our Sustainability & Ethics page.

We strive to use sustainable packaging to ensure your treasures reach you in perfect condition, with minimal impact on the environment. Gift boxes, pouches, envelopes: it’s recyclable, biodegradable, FSC certified or made from recycled materials.

You can find out more on our Sustainability & Ethics page.