When are items dispatched?
Items are dispatched as soon as possible, usually within 4-5 days of order. At busy times our make and ship time may be longer, but we will always communicate this on our website header.
If you require an urgent delivery please select Special Delivery at checkout.
Pre-order items are clearly marked with the estimated delivery date. These items are not currently in stock but will be reserved for you once the order is placed. All orders that contain a 'pre-order' item will be shipped together once all items are in stock.
What is the postage method in the UK?
We have two postage options:
Royal Mail 48hr Tracked at £3.95
Please allow a 4-5 day make time before dispatch. No signature is required and your order will be posted through your letterbox.
Special Delivery at £9.95
Order before noon Monday-Thursday and your order will be made and dispatched to arrive the next day. If you select this option on Friday, Saturday or Sunday your order will be made and dispatched on Monday for arrival on Tuesday. Someone must be in to sign for and receive this delivery, otherwise, a calling card will be pushed through your letterbox to rearrange delivery.
Do you ship to Northern Ireland?
Yes, we ship to Northern Ireland as per our UK postage methods and rates.
Do you ship to The Republic of Ireland?
At present we are not shipping to the Republic of Ireland.
Do you ship to Europe?
At present we are not shipping to Europe.
Do you ship internationally outside of the UK and Europe?
Yes, we do ship to many countries outside of the UK and Europe - to confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection. If it is, once selected you will see the associated shipping costs. We send all items by 'international signed for' delivery.
How do I track my order?
When your order has been dispatched you will receive a dispatch email. You can track your order by referring to your tracking details in this email.
Does my order need to be signed for?
All items shipped by Royal Mail 48hr Tracked do not need to be signed for. These will be posted through your letterbox. If you selected Special Signed for Delivery at checkout (or your order is over £150 and qualifies for free delivery) someone must be in to sign for and receive this delivery, otherwise, a calling card will be pushed through your letterbox to rearrange delivery.
Help! I haven’t received my item.
Very occasionally for reasons beyond our control, post can be delayed or lost in transit. If you think your order may be delayed or lost, we will do all we can to help. Please contact us on customerservices@decadorn.com with your order number if you have not received your parcel within 10 days of dispatch in the UK or 2 weeks for the rest of the world.