What is a cookie?
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
Cookies can be categorised as follows:
Strictly necessary cookies:
These cookies are essential to enable you to use our website effectively, such as when buying a product and/or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular. We use Google Analytics which are aggregated and anonymised, so do not allow us to identify you directly.
These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested. The information these cookies collect is usually anonymised.
Third party cookies:
We only operate strictly necessary cookies until you choose to "Accept" our cookies notice.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.
You can opt out of targeted advertising by clicking the below links.
Facebook: Click Here Google: Click Here
Cookies are either:
These are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
A persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again.
The table below provides more information about the cookies we use and why:
|These are cookies necessary for the functioning of our store so that you can browse and shop, such as remembering which products you have added to your basket.||Strictly necessary and Functional||2 weeks
30 min - 1 year
|These are functional cookies for reporting and analytics. We use this information to help us monitor our store and improve functionality.||Strictly necessary and Functional||30 minutes
|These cookies are used for security help to authenticate users, prevent fraud, and protect you as you interact with a service.||Strictly necessary||4 months
|SEARCH_SAMESITE||This cookie is used to prevent the browser from sending this cookie along with cross-site requests.||Strictly Necessary||3 months|
|SIDCC||This cookie is used to provide the identification of trusted web traffic||Strictly Necessary||12 months|
|These cookies are used to remember your preferences and other information.||Functional||6 months
|These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the Site and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established||Performance||24 months
To Opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout
|These cookies are used by Google to display personalised advertisements on Google sites, based on recent searches and previous interactions. HSID, SSID, APISID and SAPISID cookies enable Google to collect user information for videos hosted by YouTube.||Third Party||13 Months
|Klaviyo||__kla_id||These cookies are used by Google to display personalised advertisements on Google sites, based on recent searches and previous interactions. HSID, SSID, APISID and SAPISID cookies enable Google to collect user information for videos hosted by YouTube.||Third Party||7 Days (Safari); 2 years (other browsers)|
|These cookies allow us to able to share our brand and products on Facebook and Instagram via online advertising. They also anonymously record that a user has clicked on a link that referred the user to our website. This helps us know which of our online marketing channels is most effective.||Third Party||24 months
|TikTok||_ttp||These cookies allow us to able to share our brand and products on TikTok via online advertising. They also anonymously record that a user has clicked on a link that referred the user to our website. This helps us know which of our online marketing channels is most effective.||Third Party||1 Year|
|Hotjar cookies allow us to see how you interact with our website, both individually and in aggregate in order to help us improve customer experience and identify specific issues with the functionality of our website.||Third Party / Performance||Session Only
You can block this cookie at browser level by following the instructions on Hotjar's website
|Trustpilot and Yotpo||We use Trustpilot and YotPo to collect customer reviews. Cookies placed by these services allow us to effectively send review request emails and obtain customer reviews based on what the customer has purchased. They also allow us to display reviews on our website.||Third Party||Session and Persistant|
|Ecologi||We are planting trees with every order via Ecologi. Cookies placed by Ecologi allow us to work with Ecologi to ascertain how many trees can be planted in the Decadorn name.||Third Party||Session and Persistant|
How to control cookies
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Find out more
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit the ‘About Cookies‘ website which offers guidance for all modern browsers.
This policy was last updated on: 10 August 2022