Everything is hand-finished to order in our Bath Studio. Please allow 2-4 days for us to make and dispatch your order. Next day delivery also available (Mon-Thurs).
Please see below for the most up to date information on our Christmas Delivery and Returns for 2023.
When is your last order date for pre-Christmas delivery?
Our last order date for pre-Christmas delivery to UK addresses is Wednesday 20th December.
Order by midday using Royal Mail Tracked 24 Delivery.
Royal Mail Special Delivery will be available until Midnight.
We cannot guarantee that orders placed after this time will be delivered in time for Christmas and reserve the right to change our cut off date/times subject to demand and Royal Mail updates.
Are you anticipating any delays with delivery this year?
Currently Royal Mail is delivering one time and we have not been made aware of any delays. However, we always advise placing Christmas orders as soon as possible to ensure they arrive in plenty of time for the big day.
Royal Mail delivery information is subject to change and we will endeavour to keep this page updated with the latest news. However, you can also find the latest update from Royal Mail here.
I haven't received my order or my tracking information isn't updating.
We can reassure you that when you receive your dispatch email, we have handed over your parcel to Royal Mail.
It's not unusual over the busy Christmas period that there are delays to Royal Mail updating their tracking system. We can see as much information as you can. What we do know is that parcels do arrive with our customers even when the tracking information has not been updated.
If you have any concerns about the whereabouts of your order you can contact us on email@example.com.
Do you have an extended returns period for the Christmas period?
Yes. We will accept returns on items purchased between Friday 1st December and Wednesday 21th December, up to and including Monday 15th January 2024.
We hope that you, or the loved ones you are gifting to, are delighted with your jewellery. However, if you are not we will happily organise a refund or exchange for you, providing that you notify us by 15th January 2023 and the item is unused, in the same condition that you received it and in the original packaging. After notifying us of your return you then have 14 days to return the items to us so that we can process your exchange/refund.
As usual, the following items are non-cancellable, non-refundable and non-exchangeable:
- Personalised items that are custom made and/or ordered with your choice of name, message or another customised aspect that makes the item unique to your requirements and therefore cannot be re-sold. This includes 'Create Your Own' items and items from our 'Add-On' charms, chains and gemstones that you have asked us to combine to your specific requirements.
- For hygiene reasons, we are unable to accept returns on earrings (unless faulty).
- Sale items (unless faulty) are non refundable but can be exchanged.
- No Waste items (unless faulty) are non refundable.
We do not take responsibility for or replace any jewellery that has clearly not been cared for appropriately as per the recommendations in our care guide.
Have More Questions?
If your question is not answered here please first see our general FAQ and if your question is still not answered contact us on firstname.lastname@example.org. If you have an order number, please let us know in your email to us as this will help us deal with your query more quickly and effectively.
Get 10% Off Your First Order
Join the newsletter
Sign up for 10% off your first order and to be the first to hear about new collections, sales and news.