FAQ


Returns & Refunds

We hope that you are delighted with your jewellery, however if you are not we will happily organise a refund or exchange for you, providing you notify us and return the jewellery within 14 days from date of purchase. The same applies if you receive a faulty or damaged item, or the item(s) is not what you ordered - you have 14 days from date of purchase to notify us and return the jewellery.

Exemptions

The following items are non-cancellable, non-refundable and non-exchangeable:

- Personalised items that are custom made, or ordered with your choice of name, message or other customised aspect that makes the item unique to your requirements and therefore cannot be re-sold. 

- For hygiene reasons, we are unable to accept returns on earrings (unless faulty)

- Sale Items (unless faulty)

How To Exchange Or Refund A Product

To arrange an exchange or refund please email alex@decadon.co.uk for return address details.

We will require you to return the goods in their original, unworn condition and in the gift box that they came in.

The item is your responsibility until it reaches us and so for your own protection, we recommend that you return the item via Royal Mail registered delivery or other ‘signed for’ service, and you should also obtain proof of postage. We cannot be held responsible for returns that are lost in transit. 
If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. However, where the item you received was sent in error or we deem as faulty, then we will refund your postage costs (providing we are notified of the fault within the timescales detailed above). 
We will not exchange goods that have been worn or do not have their original packaging. In this instance, the goods will be returned to the buyer.  In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.

Faulty Items and Repairs

We will repair/replace faulty items free of charge (where possible), providing you notify us within 90 days of receipt of the goods and you are able to provide proof of purchase from www.decadorn.co.uk. 

If you have any further questions about our returns policy, please email alex@decadorn.co.uk, we aim to get back to you within 48 business hours.

Shipping

When are items dispatched?

Items are dispatched as soon as possible, usually within 2-3 days of order. If you require an urgent delivery please contact us when ordering and we will do our best to meet your requirements.

What method is the postage in UK?

All items are shipped Royal Mail Recorded 1st class delivery. 

Do you ship internationally?

We send all items by 'international signed for' delivery. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

More Questions

If you have further questions, please feel free to email us here.

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Contact Us

Order and press enquiries: please email us here.