FAQ


Products

If you have any problems

If you have any problems with the checkout for example, or any questions about the products or anything else please email us here. We really are here to help and will reply to any emails as soon as possible within studio hours.

What forms of payment do you accept?

We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

How secure is this store?

All payments are processed via Stripe and PayPal two of the most trusted payment gateways in the world. These platforms use the highest level of encryption and data security to ensure your details are protected. They also securely share your order and delivery details with us, but does not share any of your sensitive payment information.

Do you offer wholesale pricing?

Yes. If you would like a wholesale account, please email us here and include your business details in your message.

What is your exchange and return policy?

As a company policy we do not give a refund for any item, however we do offer an exchange on all items except earrings, within 7 days of dispatch. Please contact us with any issues. Decadorn will not be responsible for any postage costs incurred. When items are faulty we are happy to replace, however we need proof of fault as well as proof of purchase.  Sale items are non refundable also.

Shipping

When are items dispatched?

Items are dispatched as soon as possible, usually within 2-3 days of order. If you require an urgent delivery please contact us when ordering and we will do our best to meet your requirements.

What method is the postage in UK?

All items are shipped Royal Mail 1st class delivery. If you would prefer Recorded delivery instead please email us here after your purchase has gone through and this can be arranged.

Do you ship internationally?

Yes of course. We send all items by airmail. If you would like 'international signed for' delivery, then please email us and we can arrange and give you a price. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

More Questions

If you have further questions, please feel free to email us here.

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Contact Us

Order and press enquiries: please email us here.